When will my order ship?
All orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
How much is shipping or local delivery?
Shipping charges for your order will be calculated and displayed at checkout. If you are an Amazon Prime member, you might consider making your purchase through Amazon in order to take advantage of free Prime shipping.
At this time, we do not offer local delivery.
Do you ship Internationally?
At this time, we do not ship to any other countries other than the United States.
Please go to our "Sign Up for Updates" section and subscribe to be notified of when we do start shipping internationally.
How will I know when my order has shipped?
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 7 days of receiving your shipping confirmation email, please contact us at email@example.com with your name and order number, and we will look into it for you.
How do you handle returns, refunds and exchanges?
Shave Rescue has a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unused and in its original packaging, and we will refund the full order amount minus the shipping costs for the return. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at firstname.lastname@example.org. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
You can always contact us for any return question at firstname.lastname@example.org.